FAQ's

Whether you're curious about Jesmonite, need some more information before placing an order or just having a nosey, you've come to the right place!

If you can't find what you're looking for please reach out to us at hello@insideseventytwo.com or via our contact page

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What is Jesmonite?

Jesmonite is a versatile and eco-friendly material known for its durability.

Made from a combination of gypsum (a mineral created from sedimentary rock) and water-based acrylic resin we utilise Jesmonite to craft unique and eye-catching items for home decor.

How do I care for Jesmonite products?

Clean with a soft, damp cloth and avoid using harsh chemicals. Jesmonite is water-resistant but not waterproof, so do not submerge it in water.

Can I customize my order?

Yes, we offer customizations for certain products. Please contact us with your specific requests, and we will do our best to accommodate them.

What is your return policy?

We accept returns within 30 days of purchase for a full refund. Items must be unused and in their original packaging. For more details, visit our Return Policy.

How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 2-3 business days, and shipping within the UK takes 3-5 business days. International shipping times may vary.

Do you ship internationally?

We're currently in the process of finding suitable shipping partners for our International customers.

If you're from outside of the UK and are wanting to make a purchase, please get in touch using our contact form.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

What payment methods do you accept?

We accept various payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more.

How can I contact customer service?

You can reach our customer service team via email at hello@insideseventytwo.com or through our Contact Us page.